L-Soft International, Inc. always complies with federal, state and international laws in the management of opt-in and opt-out requirements, sender identity and labeling, and contact information. This document describes each of these areas of compliance in North America and Europe. All hosted customer data will be deleted at contract termination; backups will be allowed to expire.
L-Soft is a proponent of explicit prior permission (opt-in) and strongly recommends double opt-in, even if this is not required by legislation. For best results, always follow email marketing best practices and check the national legislation in each country before engaging in email marketing activities.
The Controlling the Assault of Non-Solicited Pornography and Marketing Act of 2003
The CAN-SPAM Act covers commercial email messages with the primary purpose of advertisement or promotion of a commercial product or service.
"EU Opt-In Directive"
Directive 2002/58/EC (specifies minimum legislation for member states)
Directive 2003/58/EC (amending Council Directive 68/151/EEC)
The EU Opt-In Directive covers all direct email marketing messages, including charitable and political messages.
"CASL - Canada's Anti-Spam Legislation"
S.C. 2010, c. 23
CASL covers all commercial electronic messages, including those sent by non-profit organizations. Commercial electronic messages are defined as messages that have as their purpose, or one of their purposes, to encourage participation in a commercial activity.
The CAN-SPAM Act allows direct marketing email messages to be sent to anyone, without permission, until the recipient explicitly requests that they cease (opt-out).
Direct marketing email messages may be sent only to recipients who have given their prior consent (opt-in). Prior permission is required for business-to-consumer (B2C) communication covering all "natural persons".
For business-to-business communication (B2B), i.e. "legal persons", EU member states are free to make opt-out the minimum legislation. However, national legislation of member states can require opt-in for B2B email communication too.
Existing Business Relationship:
A business relationship in which contact information was obtained constitutes prior consent as long as a means to opt out was provided at the same time and continues to be provided with each such message and each message is about similar products or services by the same company.
Commercial electronic messages may be sent only to recipients who have given their prior consent (opt-in). All recipients' express, or in certain cases implied, prior permission is required.
Existing Business Relationship: (July 1, 2017 Update)
When there is an existing business or non-business relationship, a recipient's implied consent applies during a transition period of 36 months, beginning July 1, 2014, and ending July 1, 2017. After July 1, 2017, express consent will be required.
Certain exceptions apply to specific types of messages sent by a political party, charity, family members, people in personal relationships, persons within an organization or between organizations.
Every message must include opt-out instructions. Subscribers cannot be required to pay a fee, provide information other than their email address and opt-out preferences, or take any steps other than sending a reply email message or visiting a single Internet web page to opt out of receiving future email from a sender. The sender must honor the opt-out request within 10 days.
Every message must include opt-out instructions. Sending email for purposes of direct marketing without a valid address to which the recipient may send a request that such communications cease is prohibited.
Existing Business Relationship:
When the email address is obtained in the context of the sale of a product or service, the natural or legal person may use the email for direct marketing of its own similar products or services provided that customers clearly and distinctly are given the opportunity to object, free of charge and in an easy manner, to such use of electronic contact details when they are collected and on the occasion of each message in case the customer has not initially refused such use.
Every message must include opt-out instructions. Subscribers must be able to easily opt out from receiving further messages at any time at no cost. The mechanism can be, for example, an unsubscribe link that is included clearly and prominently in an email, allowing the recipient to unsubscribe by simply clicking it. The sender must honor the opt-out request without delay and in any event no later than 10 business days after receiving it.
The CAN-SPAM Act prohibits false email header information, open relay abuses, generating multiple email addresses from which to send, address harvesting, dictionary attacks, and other fraudulent ways of sending spam. The subject line cannot mislead the recipient about the content or subject matter of the message. Identification that the message is an advertisement or solicitation is required.
Disguising or concealing the identity of the sender on whose behalf the communication is made is prohibited.
CASL prohibits spam, malware, spyware, address harvesting, unauthorized alteration of transmission data as well as false and misleading electronic representations. The sender must identify itself and the persons on whose behalf a commercial electronic message is sent.
A valid physical postal address is required. A sender of commercial email can include an accurately registered post office box or private mailbox established under United States Postal Service regulations to satisfy the requirement that a commercial email display a valid physical postal address.
The same information disclosure requirements apply to business email as to physical business letters. Companies registered or operating in the EU need to state their company details on every electronic business communication sent from their organization. Business email messages sent by a company should include:
A valid return address must be always provided.
A valid postal address, where the sender can be reached by the recipient, must be provided. When it is not practical to include this information in the body of the message, then a clear and prominent link to a web page containing this information is an acceptable practice.
15 USC Ch. 103 - The CAN-SPAM Act
16 CFR Part 316 - Definitions and Implementation Under the CAN-SPAM Act; Final Rule
FTC Approves New Rule Provision Under The CAN-SPAM Act
The CAN-SPAM Act on Wikipedia
Directive 2002/58/EC (Directive on Privacy and Electronic Communications)
Amending Council Directive 68/151/EEC
Directive on Privacy and Electronic Communications on Wikipedia
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